Project #106268 - Business, finance and English


One and half page paper only. Not more than 2 pages




·         You are to succinctly define in your own words the phrases "operational efficiency", "operational effectiveness", "operations strategy" and "operational sustainability"


·         Further, you are to address "Six Sigma," and comment on its applicability and value, if any, in your organization.


·         Then, you will define the concept of "quality" as used in your organization


·         Finally, you will discuss an aspect of operations management in your organization.


Each student first succinctly defines in his or her own words the terms “operations management”, “operational efficiency”, “operational effectiveness”, “operations strategy”, and “operational sustainability.”


  • Next, each student critically discusses the process of operations management and how it is done within their organization, using the terms just defined.  Find at least one internal area where operations management is implemented, discuss the process, and comment on the relative effectiveness of the process. 
  • What OM techniques are used?  How?  If a particular technique is not used, why not (e.g., lack of time, lack of knowledge, culture resistance, complexity)?
  • Specifically, is Six Sigma used?  Why or why not?
  • In addition, each student defines the concept of “quality” as used in his or her work organization.  


Additional Instructions:


You may or may not be able to agree with the following distinction between "operational efficiency" and "operational effectiveness":


In terms of the executing the day-to-day processes of an organization - ie, its operations, 


  • Efficiency refers to resource conservation, while 
  • Effectiveness has to do with mission or task accomplishment 


There are numerous important external factors that affect the operational effectiveness and operational efficiency of an organization.  Two of the most significant, typically, are resource constraints imposed from above and laws and regulations with which compliance is required.


Strategy refers to major steps or actions taken to achieve organizational goals.  Sustainability implies repeatability or endurance, or it may mean "greenness."


Quality is rather hard to define.  You may or may not be able to agree that in essence, quality means either the "best" or the "best for the price".  See the topic following, "A Note by Professor Banash on "Quality."


 Six Sigma. According to the full version of Jacobs & Chase (2013)


Six Sigma is a philosophy and set of methods companies use to eliminate defects in their products and processes 


If you are not working outside the home, you may refer to any organization of your choice, to include your family.




Grading Rubric


Show any or all of the following:        


Discussion leadership


Critical thinking*


Original thinking*


Researched examples


*Critical/original thinking: Demonstrate new approaches and/or ability to "push back" rather than simply reproducing another's thoughts. Use direct quotations sparingly and judiciously.  Properly identify any sources and integrate into own thoughts and ideas. 


Subject Business
Due By (Pacific Time) 01/31/2016 11:34 pm
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